On-the-ground support for parents in China
ParallelCare provides a trusted companion for the visit—from navigating the hospital to keeping you informed at key moments. Afterward, you receive a clear record of what was completed and what the doctor said to do next.
“I’m fine. I can go myself.
Don’t go to all that trouble.”
You know what “Don’t worry about me” often means: they do not want to make your life harder. But a hospital visit in China can mean navigating registration, finding the right building, queuing for tests, making payments, and remembering what the doctor said.
Then the call ends with the same vague reassurance: “It’s nothing. Everything is fine.”
ParallelCare cannot shorten the distance. We can make sure distance does not turn into uncertainty.
What you actually receive
Support begins before your parent arrives and continues after they leave. You know what we will handle, when you will hear from us, and what remains outside our role.
Before the visit
Visit day
After the visit
Built for trust
You should know who is going, what they are responsible for, when you will hear from them, and exactly where the service ends.
We confirm the hospital, timing, mobility needs, and requested tasks before sending a written scope and quote. You do not pay until those details are clear.
We record arrival, the consultation, completed tests, and departure. If something changes, a coordinator steps in so you are not left chasing information from overseas.
Your summary covers what the doctor said, what was completed, what comes next, and what still needs clarification. We do not add our own medical interpretation.
We collect only what is needed to arrange the visit. Do not submit medical records through the public form; any sharing of records is handled separately with your parent’s permission.
When this service helps
Outside our scope
For urgent symptoms, call China’s emergency number, 120, or go to the nearest emergency department.
Pricing
These are guide prices in U.S. dollars. Your final quote is confirmed after we understand the visit. Hospital charges, transportation, couriers, and other third-party costs are separate.
Errand service
$39starting at · up to 2 hours
Essential visit support
$99up to 4 hours
Full-day support
$159up to 8 hours
Availability is confirmed case by case in Beijing and Shanghai. Hospital names do not imply affiliation, endorsement, or special access.
Where we operate
We can assess requests for outpatient appointments, follow-ups, tests, and permitted errands at major hospitals. The exact location, department, date, and time must be confirmed for each visit.
Peking Union Medical College Hospital, PLA General Hospital (301), Peking University hospitals, Beijing Tiantan, Anzhen, and Fuwai
Huashan, Zhongshan, Ruijin, Renji, Fudan University Shanghai Cancer Center, and Shanghai Ninth People’s Hospital
These are examples of possible service locations, not partner hospitals. You may request another hospital, and we will check whether we can support the visit.
Before you get started
Still unsure? Add your question to the assessment form. Requesting an assessment does not commit you to booking.
We send a checklist tailored to the hospital and the visit. It usually includes identification, an insurance or hospital card, appointment details, and any prior reports directly relevant to the appointment.
We can help identify official booking channels and prepare the required information, but we cannot guarantee a particular doctor or a hard-to-get appointment. We never use unauthorized channels or resold appointments.
No. The companion can take accurate notes and help your parent navigate the visit, but cannot diagnose a condition, interpret a result, change the doctor’s instructions, or make treatment decisions.
Before the visit, we agree on how and when you want to hear from us. We send key updates during the day and a structured summary afterward. Medical records or reports are shared only with your parent’s permission.
Please tell us about mobility concerns during the assessment. We will determine whether the visit can be supported safely. ParallelCare is not an emergency, transport, or nursing service, and we decline needs that require clinical care or substantial physical assistance.
No. The names are examples of hospitals where service may be possible. They do not indicate a partnership, endorsement, or special access. Availability depends on the location, department, date, and staffing.
Start with a conversation
This is not a booking. We first determine whether the visit is suitable for our service, what your parent should prepare, and what it is likely to cost. If we are not the right fit, we will tell you plainly.